Free shipping on all US orders.

Privacy Policy

Our Privacy Policy

Last updated April 15, 2015

Welcome to the HeirloomFinds website (the “Site”), owned and operated by Heirloom Finds Inc. We take your online security very seriously, and we're committed to protecting your privacy and personal information while providing you with an enjoyable shopping experience. This policy applies to information we collect when you use our website, contact us by phone or email, participate in a sweepstakes, contest, promotion or survey, or interact with our brand via social media.

The information that we collect will allow us to enhance your shopping experience by catering to your personal preferences and providing effective customer service.  Please read this entire Privacy Policy which will inform you as to the types of information we gather, as well as how we will use and protect such information.  By visiting the Site you are agreeing to the terms of our Privacy Policy.  If you do not agree with our Privacy Policy, please do not access the Site.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

 

Information We May Collect

 Information you provide to us
In order to use the Site you may be required to complete a registration process in which we will collect certain personal information such as your name, address and email address.  When you register, you will also consent to receive email correspondence from us. 

The types of information we may collect when completing a transaction include your name, email address, zip code, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other information you choose to provide.

In the event that you voluntarily submit additional, unsolicited personal information during the registration process or thereafter to Heirloom Finds, you expressly consent to our collection and storage of such information.

If you wish to update, change or correct your online account information at any time, log in to your account or contact us at customerservice@heirloomfinds.com

If you wish to discontinue email correspondence at any time, simply follow the instructions to “Unsubscribe from this list” or “Update Subscription Preferences” which appear in every email we send, or contact us at customerservice@heirloomfinds.com

 

Information We Collect Automatically
We automatically collect certain information about you when you access or use our website or transact business with us, including:

Log Information: We collect information about your use of our websites, such as the type of browser you use, access times, pages viewed, your IP address and the referring link through which you accessed our websites.

Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.

Information Collected by Cookies and Other Tracking Technologies: Like most websites, we may use cookies, web beacons (also known as "tracking pixels") and other tracking technologies to collect information about you when you interact with our websites or emails, including information about your browsing and purchasing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our websites and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes. If you do not want to have cookies placed on your computer you can set your browser to refuse cookies before using the Site, with the drawback that certain features of the Site may not function properly without the aid of cookies.

 Information we collect from our partners and other sources
We may also obtain information about you from other sources and combine that with information we collect about you. For example, we collect information from the U.S. Postal Service's national change of address database to verify and update mailing addresses.

Information Posted to Bulletin Boards, Chat Rooms, the Blog or Other Public Forums
If you use a bulletin board, chat room, blog or any other interactive or publicly accessible area connected to Heirloom Finds or use any external social media site to comment on or interact with the Heirloom Finds brand, you should be aware that any personal information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.

External Links and Social Media Features
We may provide links to the websites of other companies through our Site and include social media features on the Site such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these third-party websites and social media features are governed by the privacy policy of each company. We are not responsible for how these other companies collect, use, disclose, or secure the information that you provide them. If you choose to access a third party website linked to our Site or to utilize a social media widget, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party websites.

Protection of Your Information
We use reasonable physical, electronic, and administrative safeguards to help us protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your personal information to the employees, officers, third-party contractors, and strategic partners of Heirloom Finds who need the information in order to perform their duties. While no system is 100% secure, we believe that the measures we have implemented minimize the risk of security breach to an appropriate level given the types of information involved.

How We Use Your Information
Heirloom Finds will use your personal information to complete transactions, respond to your requests, deliver the products and services you request, and personalize your shopping experience and provide advertisements, content or features that match your profile and interests. For example, we may share the personal information you provide to us as well as demographic information and purchase history we collect with strategic partners, such as suppliers, in order to select products that we believe may be of interest to you. Within that framework, any of our employees, third-party contractors or strategic partners whom are given access to your personal information will be contractually obligated to keep such information confidential and to use the information only to provide the services we ask them to perform for you and for us.

We may also use the information to help us monitor and analyze trends, usage and activities; and carry out any other purposes for which information was collected.

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our website, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online or offline activity. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Except as set forth above, Heirloom Finds does not rent or sell personal information to anyone, including third parties intending to use such information for direct marketing purposes.  We may provide aggregated or de-identified information, which cannot reasonably be used to identify you, about our customers, sales, traffic patterns and related Site information to reputable third party vendors.  We may also disclose personal information we collect from you if required to do so by law or in the good-faith belief that disclosure is reasonably necessary to protect the property or rights of Heirloom Finds, third parties or the public at large.

Collection of Information from Children
Heirloom Finds does not solicit personal information from children. If you are not 18 years old or older you are not authorized to use the Site. If we learn that a user is under 13 years of age, we will promptly delete any personal information we have collected about that user.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our websites or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

If you have questions or suggestions regarding this Privacy Policy or our privacy practices please send an email message to customerservice@heirloomfinds.com 

×

×