Heirloom Finds

Shipping

US Shipping

International Shipping

Returns and Exchanges

Terms and Conditions

Privacy

Security

Product Disclosures

Copyright

Trademarks

Shipping

What are your shipping policies? When will my package arrive?

• US Orders SHIP FREE via USPS First Class Mail!

• All standard US Orders ship via USPS First Class Mail for FREE.  All in stock orders will leave our warehouse within 48 hours. Transit times average 3-10 business days. *Please do not include Sundays or Holidays when calculating when your package will arrive.

• Priority Mail (3-5 day delivery) and Express Mail (1-2 day delivery) are available and quotes are visible during checkout. Express Mail packages ship within 24 hours and are guaranteed to arrive 1 to 2 business days from shipment date. *Please do not include Sundays or Holidays when calculating when your package will arrive.

• USPS Mail delivers Monday- Friday, exclusing Federal Holidays. Deliveries to PO Boxes and APO/FPO boxes are accepted.

• Tracking is included with all US orders. An email will be sent when your order has shipped, and you can track status anytime by logging into your Heirloom Finds acccount.

• Please make sure your shipping address is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded. 

Do you offer International Shipping?

• • We are happy to announce that we now offer FREE SHIPPING (standard First Class Mail) for international purchases.

   

  • Epedited shipping via International USPS Mail Priority International shipping rates are $30 per order, except for orders to Canada, which ship for $20.

   

  • We ship to select countries only due to country-specific import restrictions on jewelry and precious metals. Please contact us if you need further information about shipping to your country.

   

  • International orders are shipped within 48 hours via USPS Priority Mail. Transit times average 1-2 weeks. Shipping transit times vary widely by country and are not guaranteed.

   

  • The purchaser is responsible for any and all additional fees, duties, taxes associated with orders shipped outside of the US. We are required by law to fill out customs forms accurately and will not label any packages as "gift".

   

  • Please make sure your shipping address is correct. Packages returned to us by USPS and marked "unclaimed", or "undeliverable" due to customer error will not be re-shipped. In these cases the original purchase price, less any shipping charges, will be promptly refunded. 

Returns and Exchanges

• Heirloom Finds offers a 100% SATISFACTION GUARANTEE!

• You may return new, unworn items within 30 days of delivery for a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

• We are delighted to exchange your purchase if an item does not fit or you decide (before wearing) that you would prefer another style.

• If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll provide you with a Return Authorization Number and keep you informed via e-mail of your refund once we've received and processed the returned item.

• We process returns immediately upon receipt of the merchandise at our facility. Please be aware that it may take your financial institution a bit longer to credit your account.

Terms and Conditions

Privacy 

Heirloom Finds will never ever sell or release your email address, street address or other personal information. We value our personal privacy just like you do.

What information do you collect?

• We collect information from you when you register on the site, place an order, or sign up for our email lists.

• In order to establish your account or process your order, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information but, of course, you are also able to visit our site anonymously.

How do you use my information?

We may use the information we collect in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings that interest you the most.

• To allow us to better respond to your customer service requests.

• To quickly process your transactions.

• To administer a contest, promotion, survey or other site feature.

• If you have opted-in to receive our e-mail newsletters, we may send you periodic e-mails. If you would no longer like to receive these emails, just click the "Unsubscribe" link in the email and you will be immediately removed from the mailing list.  

Security           

How do you protect my information?

We use a variety of security measures to maintain the safety of your personal information which is contained behind secured networks and is only accessible by a limited number of persons who are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server so all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. Our shopping cart is also PCI compliant.

Do you use “cookies”?

Yes. Cookies are small files that are transferred to your computer's hard drive through your Web browser (if you allow) that enables us to recognize your browser and capture and remember certain information. For instance, a cookie helps us remember and process the items in your shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can always place orders over the telephone by contacting us at 800-772-0293.

Product Disclosures

We are authorized retailers of Carlo Biagi, Ohm Beads and SilveRado. We are not affiliated with Pandora, Zable, Trollbeads, Reflections, their subsidiaries, affiliates or distributors.

Copyright

All content and images appearing on this Website are the property of: Heirloom Finds Inc. Copyright © 2011 Heirloom Finds. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011 Heirloom Finds. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Heirloom Finds. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Heirloom Finds or any third party, except as expressly granted herein.

Heirloom Finds reserves the right to change our content, policies, and conditions on our website at any time and without notice by updating our website. We make every attempt to make sure our listings are as accurate as possible, but the information on our website may contain typographical errors or inaccuracies and may not be complete, correct or current. Heirloom Finds makes every attempt to describe the items we sell as accurately as possible. We measure and weigh items using industry standards and practices.